Alternatique Designs will send your custom order directly from our manufacturers for the quickest delivery possible. All products are made to order and will ship from the manufacturer within 3-4 business days. Depending on the product, shipping originates from North America, Europe, or Australia
Orders should be checked upon receipt and any errors, shortages or defects contact us at firstname.lastname@example.org within 48 hours of receipt. In the event of non-arrival please contact us within 10 days, for international orders please allow up to 30 days for delivery, Once it is dispatched, we have to allow 30 days for the receiving postal service to deliver before we can submit a missing parcel claim.
If an address is considered insufficient by the courier or returned unclaimed, the shipment will be returned to our shipping facility. We will contact you to confirm the shipping address. The receiver will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed returns get donated to charity after 30 days.
If any item is lost in the post we would seek compensation from the delivery company, this can only take place once they have carried out an internal investigation. We cannot be held responsible for this so replacement products will not be dispatched until we receive definite confirmation from the postal company that the item is lost. We try to reduce any shipping issues by using the tracking service for all deliveries.