Return Policy

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days of the order being received. For orders lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report by emailing info@alternatique.com with your order number, contact name and phone number, and a description of the issue with 3 accompanying photos. Defective products will be sent back to our shipping facility at our expense.

The return address is set by default to our shipping facility. When we receive a returned shipment, an automated email notification will be sent to you. If the facility address isn't used, the receiver will become liable for any returned shipments to be resent.

Wrong Address & Unclaimed

If an address is considered insufficient by the courier or returned unclaimed, the shipment will be returned to our shipping facility. We will contact you to confirm the shipping address. The receiver will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed returns get donated to charity after 30 days.

Returned by Customer

For more info on returns, please read our FAQs. Please contact customer support at info@alternatique.com before returning items. We do not refund orders for buyer’s remorse, and size exchanges are sent back at the customer's expense for a refund to the original payment method. A new order would need to be placed for an updated size.

Notification for EU consumers

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Alternatique Designs reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.