What is the return policy?
You are welcome to return brand new items for a refund to the original payment method within 30 days of purchase date. Returned items are assessed for resale condition. Alternatique Designs reserve the right to reject any returns for change of mind.
What are the shipping options?
Shipping options are subject to the shipping facility your order is being sent from. As we offer many different products, we have facilities in different locations that may or may not have your desired shipping method.
What are the international taxes, duties, etc. that I have to pay?
Although Alternatique Designs attempts to devalue international shipments for most efficient imports, we cannot guarantee you won't be charged the relevant import duty fees when receiving in your country
When will I receive my order?
All orders are made to order and will be shipping from its facility within 3-4 business days. Once your order has shipped, you will be emailed tracking information. Some carriers will provide an estimated delivery date once the package has been scanned into its first sorting facility.
What do I do if I never received my order?
If you have not yet received your order please contact us within 7 days of it's estimated delivery date from the carrier. For orders lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. For international orders please allow up to 30 days for delivery, Once it is dispatched, we have to allow 30 days for the receiving postal service to deliver before we can submit a missing parcel claim. Please see the Shipping Information page for more information.
What do I do if I received a defective order?
Any claims for misprinted/damaged/defective items must be submitted within 30 days of the order being received. Claims deemed an error on our part are covered at our expense.
How do I make changes to an order I’ve already placed?
Please contact customer support at email@example.com to cancel the incorrectly entered order, to then make a new order.
Where are you located?
Alternatique Designs are an online based business from Australia. We use manufacturers in the USA and Europe to offer alternative and unique prints on your favourite products!
How do I make sure I order the right size?
Sizing charts can be found on the product listings with measurements to determine the best fit for you.
How do I contact your company if my question isn’t answered here?
We'd love to hear from you! Please send an email to customer support t firstname.lastname@example.org for new queries.